Description
JOB SUMMARY:
The Product Integrity Engineer provides technical support for compliance-related activities for Universal Destinations & Experiences for custom-branded, direct-sourced, and market consumer goods which are sold at retail or otherwise distributed at theme parks and other locations worldwide. Global vertical product lines currently include, but are not limited to, toys, children’s products, food/drinkware, apparel, souvenirs, stationery, collectibles, and cosmetics.
Under the general direction of the Sr. Product Integrity Engineer, this role serves as a technical consultant to the Parks Global Merchandise Compliance team, Global Product Development teams, internal clients, and external partners by providing appropriate product-level product safety, quality, and regulatory guidance; Universal compliance brand standards; and best practices for specific product types to ensure corporate and regulatory compliance program objectives are met.
This role also applies risk management techniques, procedures, and criteria to carry out tasks related to assigned product lines for assigned geographical distributions in any of the following areas: Product-level quality & safety review & approvals, development of product test plans, identification of / mitigation of potential hazards, conducting regulatory or test method research, maintenance of protocol / SOPs/guidance documents, and vendor communication/training.
MAJOR RESPONSIBILITIES:
Product Compliance Review & Approval
Perform safety/quality review and approval of products, packaging, claims, and labeling submissions for adherence to applicable regulatory compliance standards, Universal Global Compliance Brand Standards, and internal risk classification.
Provide direction and/or training to internal clients and external vendors on product classification, testing, and compliance documentation requirements.
Develop and update compliance review/approval comments for assigned product categories.
Product Testing Process
Review product test reports, test quotes, and compliance documentation, as assigned
Assist Senior Product Integrity Engineer with the oversight of the product testing process and collaborate with compliance & testing lab partner(s) on cost, timeline, and process efficiencies.
Contribute to department cost of goods goals by ensuring test quotes are reasonable and consistent with negotiated test pricing.
Develop, update, and maintain product test plans for assigned product categories.
Communicate and consult with Management, product developers, and vendors on any specific technical inconsistencies, testing costs/delays, and testing failures to identify and implement corrective actions to enhance a product’s safety, quality, and reliability.
Test Protocol / Compliance Documentation Maintenance
Assist Senior Product Integrity Engineer in drafting and maintaining Company product test protocols and internal product risk matrices for assigned areas of geographic distribution.
Review, implement, and communicate test protocol changes, regulatory updates, and program guidance revisions to Management, product development teams, and vendors.
Maintain product testing and compliance program documentation, such as training materials, vendor guidance documents, internal presentations, and standard operating procedures (SOPs) for internal and/or external partners.
Compliance Research
Monitor and conduct in-depth research into emerging hazard topics, changing regulations, testing methodologies, and/or compliance trends to provide recommendations to Management for program updates and ongoing process improvements & efficiencies.
Analyze and interpret new regulations, and regulatory trends for applicability and summarize potential impacts to the compliance programs.
Issue Identification & Response
Review guest comments and product returns related to guest feedback; and ensure any identified deficiencies are addressed, tracked, remediated, and monitored to closure.
Participate in investigations for any product-related accidents, injuries, or illnesses related to consumer or guest concerns/returns and assist with the coordination of any product recalls.
EHS
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.
ADDITIONAL INFORMATION:
English language (spoken/written/understanding) is required
Strong written and verbal communication, presentation, and interpersonal skills is required
Willingness and ability to occasionally travel domestically or internationally.
Willingness and ability to communicate with speakers of foreign languages and people of other cultures
Willingness and ability to participate in meetings and calls in other time zones (times other than standard business hours).
Self-motivated, accountable, and driven to initiate, plan, resource, and complete projects
Proven ability to manage multiple projects at once
Proven ability to be flexible and adapt quickly in a fast-paced, global environment
Must be a self-starter capable of working with stakeholders at all levels within a diverse organization to provide the highest level of service
Demonstrated critical thinking ability and the ability to translate it into action
Flexibility to adapt to changing circumstances, ideas, and initiatives in a positive manner
Strong decision-making skills, including the ability to conduct fact-finding, interpret data sets, and make well-reasoned decisions with limited information when circumstances require
Strong interpersonal skills and the ability to teach, coach, and implement compliance programs
Ability to work independently in a fast-paced environment and manage multiple projects at once
Ability to work independently with minimal supervision
Integrity, honesty and trust and the ability to maintain strict confidentiality are also imperative to this role
Demonstrated knowledge of U.S. consumer product regulatory requirements (CPSIA, FDA, State), product safety, and preventative quality systems
Demonstrated knowledge of hazard analysis, risk mitigation, and product compliance approaches
Working knowledge of U.S. regulatory agencies (CPSC, FDA, CBP, State)
Strong prioritization and analytical problem-solving skills
Must be highly proficient in Microsoft Word, Excel, and PowerPoint, and willing to learn new programs specific to business needs and processes.
Universal Products & Experiences Overview:
Universal Products & Experiences (UP&E) globally drives the expansion and elevation of NBCUniversal’s iconic collection of brands, intellectual properties, characters, and stories based on the company’s extensive portfolio of properties created by Universal Pictures, Illumination, DreamWorks Animation, and NBCUniversal Television and Streaming. The division executes this through innovative physical and digital products, engaging retail and product experiences across our expansive global theme park destinations (for both owned and 3rd party IP), location-based venues, e-commerce product platforms, and retailers around the world. Along with global brand strategy and creative, UP&E’s three lines of business include Consumer Products, Games and Digital Platforms, and Theme Parks Products & Retail. UP&E is a division of Universal Destinations & Experiences, part of NBCUniversal, a subsidiary of Comcast Corporation. https://www.universalproductsexperiences.com/
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE
Requirements
EDUCATION:
Bachelor’s degree in Engineering, Physical Science, Quality Assurance, or related coursework is required; or equivalent combination of education and experience.
EXPERIENCE:
5+ years of Quality Assurance, Compliance, or equivalent experience.
4+ years of recent experience in consumer product safety management, significant safety issue resolution, or significant safety-related product development required.